Shipping & Returns

Shipping

We process you order same day that we receive it. The delivery time is between 2 and 6 business days and the transport agency is Australia Post. 

All the orders over 70$ have free shipping. The shipping costs for orders under 70 dollars will depend on the product and will always be indicated in the checkout process.

After placing the order, you will receive an order confirmation and a shipping confirmation and at all times you will be informed until you receive your order.

Most orders arrive within the established time, but if for some reason this is not the case, do not worry, contact us at info@best-direct.com.au and we will solve any problem and we'll keep you informed.

 

Returns 

Most of our customers have always been completely satisfied with our products and this is our main mission and reason for being.

However, there is the possibility that some customer is not satisfied and for this reason we offer the full refund of any product.

In this sense, you have 30 days to decide if you keep the product or return it to us.

Please note the following when returning:

  • Items must be sent back within 30 days of the delivery date.
  • All returns will be refunded with same payment method which the order were placed. 
  • You will be responsible for covering the shipping costs to return your item(s).
  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.

For our full Return Policy, click here!

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